Caliber Point is hiring candidates belonging to any graduation and are having experience in handling technical trouble shooting Associate (AIG) positions. The job location is Chennai.
Any Graduate with 0-2 years of relevant Technical Trouble shooting experience/Calling experience.
Mandatory Skill Sets:
Knowledge of Windows, MS Office.
- Interact with the client representatives and provide solutions incorporating industry best practices.
- Ensure all required SLA’s are being metProactively identify risks and suggest ways to mitigate them.
- Provide data analysis to the existing data and bring in business intelligence to the data stored.
- Should consistently improve first time resolutionShould consistently reduce referral / escalation to level 2.
- Should have strong service orientationResponsible for tracking process related errors and issues.
- Compliances:Adherence to company policies, rules and regulations and ensuring the TAT and SLA’s are met.
How to apply:
- Go to the website by clicking on the link provided at the end of the post
- Enter name, email id, phone number,
- Upload resume
- Enter captcha code
- Click on “Submit”
Click here to apply online –>>> Link