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Dell hiring Fresher’s for Systems Support Engineers (0-2 years exp)

If your dream is to get an IT job, then your search ends right here. Dell is hiring BE/BTech/ME/MTech/MCA candidates for the position of System Support Engineers who is having 0-2 years of relevant experience or equivalent combination of education and work. This job opportunity is regular & full-time. The jobs location is Noida.

Role & Responsibilities:

  • Monitors and diagnoses performance of system resources and batch cycles utilizing software support tools.
  • Performs incident resolution, problem determination and root cause analysis.
  • Escalates tickets to specialized technical teams.
  • Resolves problems involving technical knowledge of Unix, Intel, iSeries, Mainframe, messaging, storage and networking.
  • Evaluates system configuration and software to ensure effective use of hardware resources.
  • Provides positive customer experience with each customer interaction.

Skill-set required:

  • Applies introductory knowledge of servers and networks to field non-critical incidents, problems, and recurring requests received from automation and end users by following documented Standard Operating procedures.
  • Prioritizes daily activities by defined SOP’s:
  • Prioritize the work based on complexity
  • Escalates the issues to next level.
  • Introduction to ITIL awareness and foundations.
  • Documentation of solutions for specific issues.
  • CCNA, Microsoft Windows, UNIX or other technical certification preferred, but not required.
  • Process oriented and work is driven by Standard Operating Procedures.
  • Information assessment and application.
  • Competent in Decision making, Problem solving & Team work skills.

Important Link:

Click here to apply online –>>> Link

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